Privacy policy

Here is our Privacy Policy for Laser Cowboy: 
1. Information We Collect
  • Order details: When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.
  • Personalisation data: We collect and store any custom text, names, dates, or logos you provide to fulfill your engraving order.
  • Device data: We automatically collect data about your device, including your IP address, time zone, and cookies, to help optimize your shopping experience.
2. How We Use Your Information
  • Order fulfillment: We use your data to process payments, arrange shipping, provide invoices, and communicate engraving proofs if necessary.
  • Customer support: Your contact information is used to assist you when you email hello@lasercowboy.co.uk.
  • Fraud prevention: We screen orders using Shopify’s automated tools to protect against potential risk or fraud.
3. Sharing Your Personal Information
  • Shopify: We use Shopify to power our online store. You can read how Shopify uses your Personal Information on the Shopify Privacy Policy page.
  • Service providers: We share your details with trusted third parties to complete your order, such as payment processors (e.g., Stripe, PayPal) and delivery services (e.g., Royal Mail, DPD).
  • Legal compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests from UK authorities.
4. Your Rights (GDPR)
  • Access and correction: You have the right to request a copy of the personal data we hold about you or ask us to correct inaccurate information.
  • Erasure: You can request that we delete your personal data, except for information we are legally required to keep for tax or business accounting purposes.
  • Contact: To exercise these rights, please email us directly at hello@lasercowboy.co.uk.
5. Data Retention
  • Records: We retain your order and personalisation information for our records to handle future customer service inquiries and tax reporting unless you ask us to delete it.
6. Changes to This Policy
  • Updates: We may update this policy occasionally to reflect changes in our business practices or for legal and regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lasercowboy.co.uk